Welcome to the Lehera Fashions Support Center. Here, you’ll find everything you need to assist you with your shopping experience, from product inquiries to order issues. If you need further help, our dedicated customer service team is ready to assist you.
1. Frequently Asked Questions (FAQs)
Order Issues
- How can I track my order?
- Once your order has been shipped, you will receive a tracking number via email. You can use this to track your order through the carrier’s website.
- How can I change or cancel my order?
- Orders can be changed or canceled within 24 hours of purchase. Please contact our support team immediately if you wish to make changes.
Returns and Exchanges
What is your return policy?
- We accept returns within 14 days of receipt. The item must be unused, with original tags, and in its original condition. For more details, please refer to our Return Policy.
How do I initiate a return?
- To return an item, please contact our customer support team at info@leherafashions.com. Our team will guide you through the return process.
Shipping Information
Do you offer international shipping?
- Yes, we offer international shipping. Shipping costs will be calculated at checkout based on your location.
How long does delivery take?
- Delivery within New Zealand typically takes 3-5 business days. International orders may take longer depending on the destination.
Account and Payments
How do I create an account?
- To create an account, simply click the “Sign Up” link in the top right corner of our website and follow the prompts to enter your details.
What payment methods do you accept?
- We accept credit/debit cards, PayPal, and other secure payment methods.
2. Contact Us
If you still need assistance, our customer service team is here to help.
- Email: info@leherafashions.c0m
- Phone: +64 21 795 721
- Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM NZST.
- Live Chat: Available on our website during business hours for instant assistance.
- Social Media: Reach us via Facebook and Instagram at
3. Submit a Request
If you have any specific questions or issues that aren’t covered in our FAQs, feel free to submit a request.
- Submit a Request – Fill out the form with your details, and our team will get back to you as soon as possible.
4. Return or Exchange Request
If you are requesting a return or exchange, please include the following details in your message:
- Order number
- Product(s) you are returning
- Reason for return/exchange
- Any relevant images (e.g., defects, size issues)
5. Technical Support
If you are experiencing technical issues with our website, such as problems with the checkout process or account login, please contact our technical support team at techsupport@leherafashions.com